about me, motivation

There’s no substitute for changing the world

I work for an enterprise-level SaaS company with an important mission. Our software helps advance scientific research in this country by making it easier for research universities and hospitals to develop, submit, and track federal grant proposals. Even after 6.5 years, I still get the warm-fuzzies every time I think about the fact that we're… Continue reading There’s no substitute for changing the world

Customer Support

1,001 Ways to Say, “I’m Sorry”

In my role as Customer Support Manager at an enterprise-level SaaS company, I've had to apologize a lot over the years. That's ok of course; de-escalating tough situations is part of the job. I like to joke that someday I'm going to write a book titledĀ 1,001 Ways to Say, "I'm Sorry". In a professional setting,… Continue reading 1,001 Ways to Say, “I’m Sorry”