about me, Customer Support, networking

I quit my job and you can, too

August 31st, 2018 was my last day of work at the SaaS company where I spent the last six and a half years of my life. It wasn't a messy breakup. In fact, I gave eight weeks' notice and helped hire and train the manager who replaced me. Was I scared? Sure. But I still… Continue reading I quit my job and you can, too

Customer Support

1,001 Ways to Say, “I’m Sorry”

In my role as Customer Support Manager at an enterprise-level SaaS company, I've had to apologize a lot over the years. That's ok of course; de-escalating tough situations is part of the job. I like to joke that someday I'm going to write a book titledĀ 1,001 Ways to Say, "I'm Sorry". In a professional setting,… Continue reading 1,001 Ways to Say, “I’m Sorry”