Small, tangible acts of gratitude

As an employee, one of the things that keeps me energized and engaged is positive feedback from my boss. As a Customer Support Manager, I have adopted the leadership philosophy of treating others how I would like to be treated. So, I make providing simple and effective positive feedback a priority. One of the many… Continue reading Small, tangible acts of gratitude

Customer Support

1,001 Ways to Say, “I’m Sorry”

In my role as Customer Support Manager at an enterprise-level SaaS company, I've had to apologize a lot over the years. That's ok of course; de-escalating tough situations is part of the job. I like to joke that someday I'm going to write a book titledĀ 1,001 Ways to Say, "I'm Sorry". In a professional setting,… Continue reading 1,001 Ways to Say, “I’m Sorry”