Customer Support

1,001 Ways to Say, “I’m Sorry”

In my role as Customer Support Manager at an enterprise-level SaaS company, I've had to apologize a lot over the years. That's ok of course; de-escalating tough situations is part of the job. I like to joke that someday I'm going to write a book titled 1,001 Ways to Say, "I'm Sorry". In a professional setting,… Continue reading 1,001 Ways to Say, “I’m Sorry”